Rated #1 live chat platform
Connect with Your Customers through Live Chat
Engage with your website visitors by adding Tawk.to’s free live chat widget. Monitor your website visitors in real-time and respond to support tickets with ease. The platform also includes an inbuilt CRM to organize your contacts and a knowledge base builder to empower customers to find solutions on their own. All of these features are available for free. Want to learn more about why Tawk.to is the most widely used live chat platform in the world? Read on.
Connect with your customers in real-time with the most widely used live chat platform across the world.
Access an integrated system with a live chat widget, CRM, and knowledge base builder, all completely free.
Because you need a free and easy way to communicate with your customers
Your customers are likely to have questions before making a purchase. With Tawk.to, you can engage with them in real-time, right where they are on your website. By being readily available to assist them, you can instill the confidence they need to choose your business over the competition, every time.
Managing customer inquiries can be overwhelming, especially as your business grows. Tawk.to offers a centralized platform where you can monitor and manage all visitor conversations, support tickets, and customer information. With this organization, you can stay on top of your customer service efforts and improve overall customer satisfaction.
Get in front
With Tawk.to’s built-in knowledge base builder, you can create a self-service portal that empowers your customers to find solutions on their own. This helps to reduce the workload on your support team and allows customers to resolve issues quickly and efficiently. Additionally, by providing this level of support, you can increase customer loyalty and retention.
get the full picture
Monitor customer activity in real time
Keep track of your website visitors with Tawk.to’s real-time activity monitoring feature. Get a glimpse of which pages they are currently browsing, what keywords they are using to search for information within your knowledge base, and how frequently they visit your site. With Tawk.to, you can view their activity across their entire journey, from the moment they land on your site to the time they leave.
Plus, you can easily access their complete conversation history and see which team member last responded to their queries. Stay on top of your customer’s needs with Tawk.to’s real-time monitoring feature.
be the service champ
Meet customers where they are
With tawk.to, you can meet your customers where they are, whether they are browsing your website or accessing your knowledge base. With powerful communication tools like Live Chat, Ticketing, and Video and Voice add-ons, you have everything you need to be there for your customers when they need you the most. With tawk.to, you can build trust with your customers by providing prompt and helpful support, increasing their confidence in choosing you over your competitors.
collaborate with ease
Collaborate and assign conversations
Effective customer communication requires more than just being available; it requires the ability to collaborate with your team and assign conversations to the right people at the right time. With Tawk.to, you can tag and assign conversations to members of your team, ensuring that your customers receive timely and personalized responses from the most qualified team member.
The platform allows you to see the entire customer journey alongside their data, providing you with the context you need to create memorable and positive experiences for your customers.
help at their fingertips
Easily share your knowledge
Streamline your customer support with a free and customizable Knowledge Base that both your team and customers will love. Share your team’s expertise internally to help with chats and tickets, then choose what to publish publicly to help your customers help themselves. Keep your information up-to-date with real-time editing and analytics.
Have intelligent conversations
Tawk.to allows you to respond to customer inquiries with context and precision, armed with shortcuts and Knowledge Base articles. By viewing the entire customer journey and leveraging advanced features like live chat and ticketing, you can deliver epic customer experiences and build lasting relationships.
Don't take our word for it though ...
See how 5+ MILLION people use tawk.to to get closer to their customers
All the Features, without the price tag
A truly customizable live chat and customer communication platform packed with premium features
..and much, much more.